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Custom Order Help

Need help placing a custom order? This page explains how the custom order process works, how to get an estimate, what kind of artwork works best, and what to expect after your order is submitted.

How Custom Orders Work

1. Submit or upload your design.

2. Use your custom order link to choose products.

3. Select the item, color, quantity, decoration method, and placement.

4. Click Estimate Price to preview the estimated cost.

5. Add the item to your order.

6. Submit your order for review.

7. We review the order details, confirm anything that needs clarification, and create a proper estimate.

8. Once you approve the estimate, we prepare the order for production.

Returns, Refunds, and Cancellations

Because most Wicked Ways orders are custom-made, personalized, or made specifically for your order, returns and refunds are limited.

Custom items are generally not eligible for return, refund, or exchange unless there is a production mistake, damage, or a clear issue caused by Wicked Ways.

Please review your order carefully before submitting, including item style, color, size, quantity, design, placement, spelling, names, numbers, and notes.

Once an order has been approved, started, or put into production, cancellations may not be available. If a cancellation is possible, any design work, digitizing, setup, materials, or production already completed may still be charged.

Returns, refunds, exchanges, remakes, or store credit are handled at the discretion of Wicked Ways.

Order issues must be reported within 3 days of receiving the order.

To request help with an order issue, contact us with your order information, photos of the issue, and a description of the problem. Do not return any items unless the return has been approved first.

Customization Methods

Different items can be customized in different ways. The available methods depend on the product.

Embroidery:

Best for hats, beanies, polos, jackets, sweatshirts, and clean logo designs. New designs may require digitizing before production.

Screen Printing:

Best for shirts, hoodies, sweatshirts, and larger quantity apparel orders. Pricing can change based on the number of ink colors, placements, and whether screens need to be created.

Heat Press Vinyl:

Best for names, numbers, small batches, simple designs, and specialty vinyl looks. Pricing can change based on design size, vinyl type, number of colors/layers, and weeding difficulty.

Laser Engraving:

Best for tumblers, drinkware, metal items, wood, and other engravable products. The final look can vary depending on the material and color.

Cut Vinyl:

Best for decals, lettering, windows, vehicles, signs, and hard surfaces. Pricing depends on size, quantity, vinyl type, number of colors, and whether installation is needed.

Not Sure:

If you are not sure which method to choose, select Not Sure in the form. We can review the item and design and help choose the best option.

Changes and Approval

Please review your order carefully before submitting.

Once an order is in production, changes may not be possible. If changes are possible, they may affect pricing, turnaround time, or production schedule.

If we notice an issue with the design, quantity, decoration method, or placement, we may contact you before production.

Turnaround Time

Turnaround time depends on the item, quantity, decoration method, design setup, and current workload.

Small simple orders may be completed faster. Larger orders, new embroidery designs, screen printing setup, specialty materials, or custom vinyl installation may take longer.

If you need an order by a specific date, include that information in your order notes.

Common Questions

  • Estimates can change if the quantity, decoration method, design size, number of colors, placement, personalization, or setup requirements change.

  • Some setup time is required no matter how many items are ordered. Because of that, small orders usually have a higher price per item than larger orders.

  • Custom orders are generally final sale because they are made specifically for you. Returns or remakes may be considered if there is a production mistake, damage, or another issue caused by Wicked Ways.

  • Contact us as soon as possible with your order information, photos, and a description of the issue. Order issues must be reported within 3 days of receiving the order. We will review the order and determine whether a remake, repair, refund, exchange, store credit, or another solution is appropriate.

  • Digitizing is the process of converting artwork into a file that an embroidery machine can sew. New embroidery designs may require digitizing before they can be embroidered.

  • Screen printing may require screens to be created for each design/color. This setup cost is spread across the order, so larger quantities usually have a lower per-item cost.

  • Yes, on supported apparel items. Names and numbers may change the price depending on the decoration method and quantity.

  • Yes. You can add multiple decorations or submit multiple items depending on what you need.

  • If you are not sure what to choose, submit the order with notes explaining what you want. We will review it before production and contact you if anything needs to be clarified.

  • Please review everything carefully before submitting your order. Customer-submitted errors, including wrong sizes, colors, spelling, names, numbers, design choice, or placement, may not be eligible for refund, return, or remake.

Need Help?

If you are not sure what to choose, submit the order with notes explaining what you want. We will review it before production and contact you if anything needs to be clarified.